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How to Deal With Haters & Complainers [+ Free Email Template]

Can you remember exactly where you were the last time you heard something that changed your life forever?

For me, it was sitting in an audience listening to a lady named Marcia Weider.

She walked on stage and proceeded to give a tour du Force performance full of the energy that only a very small woman can have ;)…

And then she came out with a completely unforgettable gem that changed me completely:

“In business you got to toughen your skin and soften your heart.”

I took that in and have been allowing it to guide me in my business ever since.

Courage like this is powerful enough to transform those who witness it.

It’s also strong enough to change the world.

But there’s also a downside…

Photo Courtesy of Leticia
When you open your heart and speak your message, it will threaten those who aren’t yet ready to hear it.

The moment you begin to truly express your heart in your business, you’ll start to get negative, judgmental emails…

[Funny Email Templates] How (NOT) to Lose 80% of Your Business in a Single Interaction

Have you ever had a customer service experience that felt like fingernails dragging across a chalkboard?

Where the person you were speaking to stuck to a mindless script and was completely disempowered to make any real decisions?

Unfortunately this happens a LOT.

And research shows that 80% of prospects and customers are lost in a single interaction.

So let me ask you, what happens when a fan, prospect or customer emails your helpdesk or calls your office?

How long does it take them to get a response?

Does the tone, spirit and content of that response represent your company values and brand personality?

The larger your business grows, the more important it is to have your customer service dialed in.

Let me give you two quick personal examples of businesses that undermined their credibility with me in a matter of moments.

Then I’ll share 2 email templates for how to do it RIGHT. 🙂