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[Cafe du Monde Case Study] How to Create Instant Trust & Credibility in the Hearts & Minds of Your Audience

Welcome to Part 2 in a series of 6 case studies in Emotional Marketing… over the next 3 months, I’ll be taking you on a video tour of New Orleans through its most extraordinary restaurants and businesses….

I’m going to show you exactly how 6 establishments created a thriving business and loyal following by weaving one of the 6 basic emotional needs into their message and brand. …. And how you can transform your business through emotional marketing.

If you haven’t watched Part 1 yet, I recommend you start there since it provides valuable context that frames the series and introduces you to emotional marketing.

Photo by Michael Mayer
Photo by Michael Mayer

Today our focus is on the basic human need for peace of mind and permanence. And that need is expressed through the branding and marketing of the legendary Café du Monde, “the original French Quarter coffee stand since 1862.”

Everything about Café du Monde speaks of history and tradition.

They’ve been around for over 150 years serving the same coffee and the same beignets. They’re proud of their heritage and people come because they know exactly what to expect.

In a world of rapid change, we find peace of mind in institutions that give us the permanence and stability that we don’t have in our lives. There’s something oddly comforting about sitting in Café du Monde sipping a café au lait, knowing that millions of people have done the same thing before me and millions more will do the same thing after me.

Café du Monde evokes that nostalgia for the past, for simpler times and for days gone by. If you visit their website, the second button right after HOME is HISTORY.

And this kind of emotional appeal to peace of mind and permanence is most common in established luxury brands that provide non-essential services – things like restaurants, clothing, and alcohol.

Have you ever seen a Jack Daniels ad? Jeepers! This is their entire brand. One of their commercials goes like this:

“Maybe it’s the look of the Tennessee hills at sundown. Maybe it’s our unhurried way of living down here. Maybe it’s our town. Our people. Or the simple things we like to do. Maybe there’s just no telling what the reason is. But since 1866, we’ve made Jack Daniels whiskey by the same old method here in the hills of Tennessee. After your first sip, you’ll know why we always will.”

This kind of emotional appeal can also work for older, more established businesses that have gotten results for their clients year after year.

If you have a more conservative or risk-adverse audience, then this emotional need can be a powerful marketing angle for you.

==> Subscribe to my blog or YouTube channel to receive all 6 video case studies…

And leave a comment below and let me know which emotional need you think your business fulfills.

Is it peace of mind and permanence like Café du Monde? (Watch the video to find out!)

Stay tuned for Part 3 of this Emotional Marketing Series to keep touring New Orleans explore how to incorporate Love, Togetherness & Community in your Emotional Marketing!

Love it? Hate it? Let me know...

  1. Tom Avatar

    Excellent, Marisa! The comfort and dealing with something possessing reliability and permanence and the story that made it so. (Great camera work too, Murray!) Well done! 🙂

    1. Murray Gray Avatar
      Murray Gray

      thanks Tom 🙂

  2. Nanette Avatar

    I love your segment and I agree with you regarding emotional marketing. BTW – I love Cafe du Monde. I have the coffee shipped up to me to New Hampshire. Emotional marketing success with me.

    1. Marisa Murgatroyd Avatar
      Marisa Murgatroyd

      Thanks! They definitely make the best cafe au laits ever…

  3. Jennifer Elizabeth Masters Avatar
    Jennifer Elizabeth Masters


    Really great video. Loved that you talked while at Cafe du Monde. It was real, connected and very well done. Who does your camera work. Really liked the video a lot. Looking forward to seeing the others. Great concept. Emotional Marketing and using an old standard like Cafe du Monde to represent your message. A picture is worth a thousand words.

    1. murray gray Avatar
      murray gray

      hey Jennifer — the cameraman would be me … 🙂 when we began the 30 Day Challenge, i’d never really done much filming, but it’s amazing what daily practice can accomplish. i can now film a segment without uncontrollable shaking! yay! 🙂

    2. Marisa Murgatroyd Avatar
      Marisa Murgatroyd

      Thanks Jennifer! It’s a lot of fun to be back in New Orleans with all this history and soul!

  4. Mare Simone Avatar
    Mare Simone

    Thank you so much I’m emotionally motivated by this message as I am one of the veterans in my field, I sometimes wonder should I say in my marketing that I’ve been in business for 33 years. Or will that just make me seem old and outdated? I’m gonna dip into your message and meditate on how I can use my decades of passionate commitment to my mission, more to my advantage more than I have😃 Inspired again by another one of your great videos. Thanks! I’m gonna go back and watch the first one now. So keep them coming.

    1. Marisa Murgatroyd Avatar
      Marisa Murgatroyd

      Aww thanks so much for sharing that Mare! I’m so glad you’re enjoying this series. And to answer your question, I don’t think it’s ever a bad thing to share your level of experience and expertise. It establishes your authority and can create trust with your audience. I do, however, recommend spicing up your introductions and establishing your expertise in a creative and exciting way — this can help with the “too old” impression you’re trying to avoid. Check out this post for more inspiration on how to introduce yourself and talk about your level of experience — I think you’ll get a lot out of it 😉

    2. Marisa Murgatroyd Avatar
      Marisa Murgatroyd

      Woo-hoo Mare! You’ve won the free copy of Will it Fly! Sorry for the delay in picking a winner, I had to track down a signed copy of the book for you 😉 Be on the lookout for a private message from Jhaymie Sta Maria to get your mailing address. Congratulations! xo

  5. Patti Dobrowolski Avatar
    Patti Dobrowolski

    Love this series, really important to recognize and simplify your offering no matter what it is. I used to give myself a hard time about still showing people the Draw Your Future process. But I have gotten more and more clear about how it works and why. Now we have the neuroscience to back it. Love you and love your message!

    1. Marisa Murgatroyd Avatar
      Marisa Murgatroyd

      Totally Patti! Clarity is key and you’ve nailed it! Thanks for sharing <3

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