Congratulations on taking a HUGE step toward the business of your dreams by deciding to join Live Your Message Lab (LYM Lab). YOU made the leap, and said, “I’m ready!” -- and we’re here for you.
Your mission -- should you choose to accept it -- is to finally build the business of your dreams one small experiment at a time, so you can gain the confidence and clarity you need to succeed.
And as we get started, there are a few details to cover, to “dot the i's and cross the t’s” (as they say).
In this document you’ll find our Terms and Conditions -- so you have all the deets -- followed by what you need to do to claim our First Experiment Guarantee!
Because not only do we WANT you to succeed, we also guarantee it!
So let’s get started.
By agreeing to this Live Your Message Lab Terms and Conditions of Purchase & First Experiment Guarantee Agreement (the “Agreement”), you agree that this automatically becomes a binding contract between you and Live Your Message (the “Company” or “we/us”), and applies to your participation in LYM Lab (the “Program”). You’re acknowledging that you have read, agree to and accept all of the terms and conditions contained in this Agreement.
You authorize the Company to charge your credit card, debit card or PayPal for monthly installments of $97 for Live Your Message Lab. If you are a monthly Club of Done member, the charge will be $147 per month. Alternatively, you have the option to make an annual payment for Live Your Message Lab, which is $997 or $1494 if you are an annual Club of Done member, as your payment for the Program.
Your Program will begin on the first Monday of the month following the day you paid tuition with the condition that your first monthly installment or full payment is complete. The Program will run for 12 consecutive months if you choose the Annual Membership, or monthly if you choose the Monthly Membership. For the Annual Membership, we do not allow pauses during the 12 consecutive months.
If you opt for the Monthly Membership, please be aware that subsequent installment billing dates may be subject to adjustment to align with the monthly billing cycle. For instance, if your initial payment occurs between the 2nd-7th of the month, your billing date will be modified to the 1st to ensure timely access to the experiments in the following month's time moving forward.
You acknowledge that you are joining this Program for Training and group Coaching services. We will provide access to group Training and Coaching Sessions on Zoom, plus replays of those Sessions, monthly experiments with Worksheets and access to a private Community Forum.
Even with all of these resources, your success is 100% up to you, your commitment, how coachable you are, whether or not you take our advice and the action you take. We make our best effort to guide you but no warranty can be made as to the suitability of the Program for your purposes.
Furthermore, you agree that you are responsible for full payment of all Program fees for the entire time you're a part of LYM Lab or Club of Done, regardless of whether you actually attend Sessions, and regardless of whether you join as a Monthly Member or an Annual Member. To further clarify, no refunds will be issued and all monthly payments must be paid on a timely basis. You waive the right to chargeback any of your payments. If payment is 3 days late, your access to all current and future Program Coaching, Training, resources and Sessions will be suspended until you bring your account up to date. You will retain access to any past Training, resources and Sessions you have already purchased.
If you are on a monthly payment plan and leave the LYM Lab or Club of Done Program and later choose to return, you will be required to purchase the Annual Membership for one payment of $997 or $1494 for Club of Done. Prior months will not be credited toward an Annual Membership, which will run for 12 consecutive months from the time the Annual Membership is purchased.
We’ll be sending prizes and bonuses to you by physical mail when you meet specific Program criteria. We will ask you to submit your mailing address to us. If you provide us with the wrong address or packages are returned to us as undeliverable or marked as unclaimed, we will not be able to resend your packages unless you pay for shipping a second time. If you don’t provide us with your address by the requested deadline, we are not obligated to ship your package at a later time. For international shipments, you will be responsible for any customs fees associated with shipment of prizes or you can choose to reject the shipment should you not want to pay the fees.
We respect your privacy and must insist that you respect the privacy of fellow Program participants. You agree not to violate the publicity or privacy rights of any Program participants. We respect your confidential and proprietary information, ideas, plans and trade secrets and must insist that you respect the same rights of fellow Program participants and of the Company.
All materials shared with you are being shared under the copyright of the Company and are for your personal use only, so long as you’re part of the Program and your account status is fully up to date. They may not be shared, duplicated or incorporated into any of your own teachings without advance written approval of the Company.
We’ve made every effort to accurately represent the Program and its potential. Claims of actual earnings can be verified and examples of actual results can be provided on request. The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. The Company cannot and does make any promises that you will achieve any particular results from your participation in this Program.
Honoring an Environment of Respect:
Live Your Message is committed to providing a coaching and learning environment free of harassment, discrimination and disrespect. We expect all participants to behave in a respectful manner and to not disrupt the experience of others.
Program participants may not show any nudity or explicit images of themselves or others during any Program interactions, whether accidentally or intentionally.
The Company reserves the right, at its sole discretion, to limit, suspend or terminate your participation in the Program -- without offering any kind of refund -- if you violate any part of this policy.
For the protection and privacy of students, Live Your Message does not allow the use of Zoom note-taking tools such as Otter.AI, tl;dv or similar tools that are used to record and take notes during Zoom calls. The one exception to this is that students are allowed to use note-taking tools while they are being coached one-on-one during a Zoom call. Live Your Message will remove any tools students may be using if they are not being coached one-on-one on the call.
The Program instructors and Coaches are not qualified to provide legal, tax, accounting, financial, medical or psychological advice, or advice on the regulations of your specific industry or country -- and the information provided to you by the Program instructors is not intended as such. The Company is not responsible for any loss or damages, financial or otherwise, injury or death, that occur from your participation in the Program.
While we believe that the principles taught in this Program can be used in any industry, it’s the responsibility of the student to know and understand the regulations governing their industry and how they may affect the application of anything suggested in LYM Lab.
Neither the Company nor any of its affiliates, partners or employees are able to give legal advice about whether this Program will apply to your industry. While we do offer the First Experiment Guarantee (terms below), because of our financial investment in each student, we’re unable to offer any refunds or other guarantees if, after purchase, you’re unable to use LYM Lab in your industry.
Each individual’s success depends on many factors, including his or her background, dedication, desire and motivation. You acknowledge that, as with any business endeavor, there is an inherent risk of loss of capital.
Although this rarely happens, the Company reserves the right to change or modify Program deliverables including bonuses, training, content, guests, dates, times and locations. In the event of an illness or emergency, we reserve the right to reschedule any of the published dates.
We’re committed to providing all Program participants with a positive Program experience. You agree that the Company may, at its sole discretion, terminate this agreement, and limit, suspend or terminate your participation in the Program without refund or forgiveness of remaining monthly payments if you become disruptive, difficult to work with, if you fail to follow the Program guidelines, or if you negatively impact the participation of Program instructors or participants in the Program in any way.
If you and we have a disagreement about any aspect of the Program we will do our best to work things out with you. If a rare occasion occurs where there is an unresolved dispute, you agree that it will be resolved by binding arbitration conducted in Austin, Texas, governed by Texas law, with the arbitration conducted under the rules of the American Arbitration Association. You and we will pay the cost of the arbitration equally.
Throughout the Program, our amazing Customer Success Team is here to answer any of your questions, concerns or tech hiccups. You'll find the answers to most of the questions you may have at https://support.liveyourmessage.com and we recommend that you go there first.
If you still have questions, simply email us at email@example.com.
Live Your Message
3571 Far West Blvd #3026
Austin, TX 78731
Our Live Your Message Lab First Experiment Guarantee states that if you follow the Program and do the Experiment at least once a week for four weeks, and don't see a clear and immediate benefit to your business, you can cancel your membership before the second experiment begins to get a full refund on your tuition -- up to the total amount you paid.
LYM Lab is a non-refundable and non-cancellable Program, subject to applicable law. That being said, the First Experiment Guarantee is designed to give YOU the safety net you need to go all in and take big action in your first month -- knowing you can get your money back if you don’t see the benefit to your business after taking action.
This limits the financial risk in joining LYM Lab, because by the end of the first month, if you have fully followed all of the steps (detailed below) and still don’t see the benefit, you're eligible for a refund.
To qualify, you’ll need to attend the Training Lab With Marisa or watch the replay and complete the weekly experiment at least once a week for four weeks. In addition, you'll need to email firstname.lastname@example.org to cancel your membership prior to the start of the second experiment to receive a full refund (this changes from month to month and can land as early as the 30th of the month).
Please review the guidelines below to make sure you meet our submission criteria.
Who can submit a guarantee claim?
To be eligible for the LYM Lab First Experiment Guarantee your account must be in good standing and all payments up-to-date as of the last day you request a refund.
You can submit an LYM Lab First Experiment Guarantee claim if you’ve done the following:
1) Attended Live or Watched the Training Lab With Marisa (or one of the Lab Technicians) and marked it as Watched on the LYM Laboratory Membership Site by the end of the first week of the Experiment.
Training Labs will be delivered live via Zoom, and all Sessions will be recorded and available as a replay on your LYM Laboratory Membership Site.
2) Completed the Experiment at Least Once a Week for Four Weeks
Each experiment will have weekly activities to perform. You must perform these weekly activities during your first month, at least once a week for four weeks and mark them as completed, by midnight on Sunday in the week they are completed, with the Weekly Experiment Tracker in your Laboratory (LYM Lab Membership Site).
We’re confident that if you follow through on each step of our process, you’ll succeed in making back your investment in the Program and potentially much more.
If you follow the Program and you don’t see the clear and immediate benefit to your business before your second experiment begins, don't worry, just drop us an email at email@example.com with the subject line "LYM Lab Guarantee" before the start of the second experiment, and you'll receive a full refund. Please note that this timing may vary month to month and may end as early as the 30th of the month.
Additional Terms: You’re not eligible for the First Experiment Guarantee if you received the LYM Lab Program as a bonus, as part of another package, at a discount, as a partner, affiliate, or team member, or if you received this Program in any other way besides purchasing it for the full price from Live Your Message.
If you qualify for this Guarantee you’re eligible to receive back only the amount which you paid in legal currency to purchase this Program. All refunds are paid in US Dollars. The Guarantee does not cover or include any losses, damages or expenses of any type beyond or in addition to the cost of purchasing the Program. This includes, but is not limited to, any equipment, guides, materials, software, third-party payment processing fees, tutoring from third parties or resources of any type which you purchased to supplement the Program. It also does not include compensation for the time you invested in participating in the Program. If you’re a Monthly Member, you’re only eligible to receive back the amount you have paid into the Program. You must be in good standing with your payments in order to be eligible for the guarantee.
This Guarantee is non-transferrable and can only be claimed by the original purchaser on file.
This agreement is governed by the laws of Texas without regard to principles of conflicts of laws.
In the event of any dispute arising from this agreement or from your participation in the Program that we are not able to resolve with you amicably, all disputes will be resolved by binding arbitration to be conducted pursuant to the rules of the American Arbitration Association. You agree that there is no right to file a lawsuit. The arbitration will be conducted by one arbitrator sitting in Austin, Texas and applying Texas law and federal law or regulation, if applicable. The prevailing party may be awarded its costs and fees of the arbitration, including reasonable attorney fees. The arbitrator has the authority to resolve any and all disagreements, but you acknowledge and agree that no financial award can be ordered that is in excess of the amount you paid to purchase the Program, which is limited to up to $97 per month (if paying monthly) and $997 (if paying annually) or $147 if a Lab Plus member ( paying monthly) and $1494 if a Lab Plus member (paying annually). You agree that the arbitrator’s authority to order a financial award is limited to the amount of the Guarantee as stated in this provision.
By signing this agreement, you acknowledge that you’re physically, mentally and emotionally fit to participate in this Program and that you have represented to the Company that payment of your Program membership fees will not place a significant financial burden on you or your family. And you acknowledge that you have read, understand and agree to be bound by the terms and conditions of this Agreement.
Our team is here to make sure you have the best experience possible. You'll find the answers to most of the questions you may have at https://support.liveyourmessage.com and we recommend that you go there first.
We’re also set up to support you as quickly as possible by email at firstname.lastname@example.org. That's the only channel where we can guarantee a response, so please don't private message team members on social media or email other addresses.
Congrats again on joining LYM Lab! We’re pumped to have you as part of our Community and we’re stoked to be part of your success.
Building your business one small experiment at a time... and beyond!