Experience Product Masterclass

Terms and Conditions of Purchase

Congratulations on taking a huge step towards the future of your business by deciding to join the 2026 Experience Product Masterclass (“EPM”).

As we get started, there are a few details we need to “cross the T's and dot the I's” on (as they say). Among other things, these Terms contain important disclaimers and requirements for handling any disputes by arbitration. Please read this document carefully.

Acceptance of Terms
  1. By agreeing to these EPM Terms & Conditions of Purchase Agreement (the “Agreement”), you agree that this automatically becomes a binding contract between you and Live Your Message (the “Company” or “we/us”), and applies to your participation in EPM (the “Program”).
  2. You're acknowledging that you've read, agreed to and accepted all of the terms and conditions contained in this Agreement. We’ve carefully designed the Program to provide you with the key training, implementation practice and resources you need to be as successful as possible -- so it’s really important to fully follow all of the Program’s terms and understand key disclaimers.
Payment of Tuition
  1. No Refunds. You authorize the Company to charge your credit or debit card for six (6) monthly installments or one full payment for the amount specified on your purchase receipt.
  2. Your Program begins once your first monthly installment or full payment is complete.
  3. For Cohort students (students who enrolled by March 2nd) the official start date is Monday, March 2nd, 2026 at 12:01am PT, and the Program runs through Monday, May 25th, 2026 at 11:59pm PT -- which is also the final deadline for Graduation, the Guarantee and Mission Accomplished submissions.
  4. For Evergreen students (students who enrolled after March 2nd) your Program begins on the first Monday after your initial payment has been processed and runs through the final Monday of your 12-week enrollment period, ending at 11:59pm PT on that day. All submissions must be received by that time to qualify for Graduation, the Guarantee and Mission Accomplished.
  5. If you choose the Payment Plan, your subsequent 5 (out of 6 total) payments will be processed every 30 days.
  6. If you choose to Pay In Full, the full balance is due within 30 days of your first payment to secure the full-pay discount.
  7. THERE ARE NO REFUNDS. ALL SALES ARE FINAL. You agree that you're responsible for full payment of all Program fees for the entire duration of the Program, regardless of whether you actually attend or complete the Program, and regardless of whether you have selected a lump sum or payment plan.
The EPM Make Your Money Back Guarantee (MYMBG)
  1. While there are no refunds, The Company offers its Make Your Money Back Guarantee for the Program.
  2. It is your responsibility to fully read and understand the Guarantee. You have the option to accept or decline activating the MYMBG, which will be an action step for you to complete on the Home Page of your Flight Deck (program membership site).
  3. You, as the student, must follow the terms of the MYMBG in order to qualify.
Late Payments
  1. If a payment is more than three (3) days late, your access to all Program training, resources, and Sessions will be suspended until you bring your account up to date.
Privacy Notices and Intellectual Property
  1. We respect your privacy and must insist that you respect the privacy of fellow Program participants. You agree not to violate the publicity or privacy rights of any Program participants. We respect your confidential and proprietary information, ideas, plans, and trade secrets, and must insist that you respect the same rights of fellow Program participants and of the Company.
  2. All materials shared with you as part of the Program are being shared under the copyright, trademark, and intellectual property of the Company (“Company IP”) and are for your personal use only, so long as you're part of the Program, and your account status is fully up-to-date, and you are complying with all laws. Company IP includes our name, logo, Program content, our website domain and all materials available therein. Company IP may not be shared, duplicated or incorporated into any of your own teachings without advance written approval of Company. If you want to make a request under the Digital Millennium Copyright Act (“DMCA”), contact us as outlined below.
Student Guidelines/Prohibited Activities
  1. Live Your Message is committed to providing a learning environment free of harassment, discrimination and disrespect. We expect all participants to behave in a respectful manner and not to disrupt the experience of others.
  2. Program participants may not show any nudity or explicit images of themselves or others during any Program interactions, whether accidentally or intentionally.
  3. To prioritize student privacy and protection, Live Your Message limits the use of Zoom note-taking tools, such as Otter.AI, Fathom, or similar apps specifically designed for recording and note-taking during Zoom calls. These tools are only permitted for use by students during private, one-on-one sessions conducted via Zoom.
  4. Live Your Message reserves the right to remove any note-taking tools being used outside of private, one-on-one sessions.
  5. The Company reserves the right, at its sole discretion, to limit, suspend or terminate your participation in the Program -- without offering any kind of refund -- if you violate any part of this policy.
  6. You agree that the Company may, at its sole discretion, terminate this agreement and limit, suspend or terminate your participation in the Program without refund or forgiveness of outstanding monthly payments if you become disruptive, difficult to work with, if you fail to follow the Program guidelines, or if you negatively impact the participation of Program instructors or participants in the Program in any way. If you and we have a disagreement about any aspect of the Program, we will do our best to work things out with you, but you agree that our determination of whether you have fully complied with all of the Program’s conditions and requirements is determinative. We have the right to make this determination at our sole discretion.
Important Disclaimers
  1. The Program instructors and staff are not qualified to provide legal, tax, accounting, financial, medical or psychological advice or advice on the regulations of your specific industry or country -- and the information provided to you by the Program instructors is not intended as such. The Company is not responsible for any loss or damages, financial or otherwise, injury or death that occur from the Client's participation in the Program.
  2. While we believe that the principles taught in this Program can be applied in any industry, it's the student's responsibility to know and understand the regulations governing their industry and how they may affect the Program's application.
  3. You are responsible for your business. Neither the Company nor any of its affiliates, partners or employees is able to give legal advice about whether this Program will apply to your industry. Because of our financial investment in each student and the value of our materials that are part of the Program, we're unable to offer any refunds or guarantees if, after purchase, you're unable to use the Program in your industry.
  4. Each individual's success depends on many factors, including their background, dedication, desire and motivation. You acknowledge that, as with any business endeavor, there's an inherent risk of loss of capital.
  5. Specifically, you knowingly assume the inherent risks of using the Program. There are no guarantees as to the Program’s results at any time or of the Program generating profits. The Company does not, and cannot, guarantee specific results or success -- including, without limitation, economic success -- as a result of your use of the Program. The Company makes no promise or representation that you will make a certain amount of money, or any money, or that you will not lose money, as a result of using this Program. Any earnings, revenue or experiences shared with the Program are based on actual individual results and are not intended as a representation or promise of your results. You should use your own due diligence. Further, the Company bears no responsibility for evaluating the content or accuracy of, and does not bear any liability or responsibility for, any third-party materials or websites, or for any of their other materials, products, or services.
  6. Although this rarely happens, the Company reserves the right to change or modify Program deliverables, including bonuses, training, content, facilitators, guests, dates, times and locations. In the event of an illness or emergency, we reserve the right to reschedule any of the published dates.
  7. To the fullest extent permitted by law, we disclaim any and all warranties, including: all warranties arising by operation of law or otherwise, all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, or warranties arising from a course of dealing, usage or trade practices. We do not warrant that the program, website or services will meet your expectations or requirements or that your access to the same will be uninterrupted or error-free. To the fullest extent permitted by law, we will not be liable to you for any consequential damages, lost profits, lost content or other data, property damage, personal injury, economic losses, costs of procurement of substitute goods or services, or other form of loss, damages or expense arising out of or in connection with the program, website, or services or failure to meet any duty, including good faith or reasonable care. These limitations apply regardless of foreseeability. Some jurisdictions do not allow certain disclaimers or limits of liability, so the above disclaimers and limits of liability may not apply.
Arbitration First Source for Conflict Resolution
  1. If a rare occasion occurs where there is an unresolved dispute, you agree that it will be resolved exclusively by binding arbitration conducted in or closest to Austin, Texas, governed by Texas law, with the arbitration conducted under the rules of JAMS (www.jamsadr.com) on an individual basis only, and this provision governed by the Federal Arbitration Act. This means you waive your right to a jury trial and to bring a class action. You and we will pay the cost of the arbitration equally.
  2. Any dispute or claim between you and us relating to your use of the program, our website, products or services, or this agreement or privacy policy, must be resolved exclusively through binding arbitration. Without this Arbitration Agreement, you would have the right to sue in court with a jury trial. All claims, remedies and defenses will remain available. Each of us will participate in choosing a neutral arbitrator using the process in the JAMS Streamlined Rules. The arbitrator’s award will consist of a written statement explaining the arbitrator’s decision on each claim. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.
  3. There are things an arbitrator cannot do, like order a party to act or stop doing something -- this is known as “equitable relief.” Either one of us can go to court and seek equitable relief, including by filing a motion to compel the other party to honor this arbitration agreement. However, you and we agree that the only courts where we will seek equitable relief or small claims, or other proceedings are the courts located in or nearest to Austin, Texas. This exception does not waive our arbitration agreement.
  4. You and we agree that we will only file claims against each other individually and not as a plaintiff or class member in a representative proceeding. THIS MEANS CLASS ACTIONS ARE NOT ALLOWED. However, if numerous substantially similar claims are filed against either you or us by multiple parties (i.e., more than three) within a six-month period, either party may elect to proceed under JAMS’ Mass Arbitration Procedure and Guidelines, which election will be binding on all parties.
Governing Law
  1. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas without reference to any principles of conflicts of laws, which might cause the application of the laws of another state. Any action instituted by either party arising out of this Agreement, if falling outside the arbitration agreement above, shall only be brought, tried and resolved in the applicable federal or state courts in Texas.
Miscellaneous
  1. You may not assign or transfer this Agreement without prior written permission from the Company; The Company may assign or transfer this Agreement upon notice to you.
  2. Each party had the opportunity to rely on legal advice from counsel and fully understands the terms of this Agreement.
  3. This Agreement represents the complete and exclusive statement of the entire agreement and supersedes all prior and contemporaneous promises and agreements between the parties regarding this subject matter.
  4. No breach of any provision of this Agreement shall be deemed waived unless the waiver is in writing and signed by both parties.
  5. This Agreement shall be binding upon and inure to the benefit of each party and its respective executors and administrators.
  6. This Agreement may be executed by electronic signature and in counterparts.
  7. Neither party shall be responsible for any failure to perform a duty (other than a duty to pay) beyond its reasonable control, including, without limitation, wars, strikes, fires, pandemics or interruptions in telecommunications or internet services.
  8. This Agreement is severable. Should any provision of this Agreement be determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Agreement, and such determination shall not affect the validity and enforceability of any other provisions.
Miscellaneous

By affixing their signature hereto, the undersigned warrants and represents that they are of sound mind and possess the requisite mental capacity to understand and enter into this legally binding agreement. Furthermore, the undersigned hereby affirms that they have carefully read, fully understand, and unconditionally accept all terms, conditions, covenants and provisions contained within this entire contract and any attached addenda or exhibits. Finally, the undersigned declares that they are at least eighteen (18) years of age or older and are otherwise legally competent to execute this contract.